Plumbing and HVAC
How a plumbing or HVAC business stops losing missed-call leads.
Quick answer
If you run a plumbing or HVAC business, most lost leads come from calls you could not pick up while on a job. The fix is five small steps: (1) text the caller back within 60 seconds, (2) alert the owner on their phone, (3) include a booking link or one clear question, (4) follow up up to three times over a week, (5) review the missed-call list every Friday. You can do all five inside HighLevel yourself, or have me build and test it.
The five steps
- Text back in 60 seconds. One short message: who you are, sorry you missed the call, one question or a booking link. No discount pressure.
- Alert the owner. A text or app notice with the caller's number, so someone can call back from the truck.
- One next step. "What do you need help with?" or a booking link. Not three options.
- Follow up three times. Same day, next day, day five. Stop the moment they reply or say stop.
- Friday review. Count missed calls, replies and booked jobs. If you would not reply to your own message, rewrite it.
Free checklist
Keep the five steps on one printable page. Enter your first name and email below and the checklist opens right after.
Your options compared
Prices read from each vendor's own page on October 29, 2026. Plans change, so check the page before you buy.
| Option | What it is | Cost as published | Source |
|---|---|---|---|
| Text-back inside HighLevel | Built-in feature, you set it up | HighLevel plans listed from $97/month | Source |
| Housecall Pro | Field-service software with scheduling and invoicing | From $59/month billed annually | Source |
| Jobber | Field-service software | Tiered by plan and users, extra users $29/month each | Source |
| ServiceTitan | Larger field-service platform | Quote-based, depends on business size, users and features | Source |
| Smith.ai | People answer your calls | 30 calls $300/month, 90 calls $810/month | Source |
| Done for you by me | I build and test the text-back and follow-up on HighLevel | $199 setup | Source |
What I promise and what I do not
I build the path and give you a written test so you can check it works. I do not promise leads, sales or revenue. HighLevel, phone and text charges stay in your own account.
FAQ
Is an automatic text to a missed call legal?
A reply to someone who just called you is usually treated differently from a marketing blast, but rules differ by country and state. Check your own case with an advisor.
Will it work with my current number?
Usually yes, through forwarding or porting. I confirm your exact routing before anything goes live.
How fast can it be live?
A single text-back can be tested the same week.
Want it built and tested?
I set up missed-call text-back and lead follow-up on HighLevel for small service businesses in the US, UK and UAE. $199 setup, with a written test you run before anything goes live.